Refund Policy

Our Commitment

At Cletto, we stand behind the quality of our digital products. We want you to be completely satisfied with your purchase. If you're not happy with your purchase for any reason, we offer a straightforward refund policy.

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all digital products. If you are not satisfied with your purchase, you can request a full refund within 7 days of your purchase date.

Eligibility for Refunds

You are eligible for a refund if:

• You request the refund within 7 days of purchase
• The product does not match the description on our website
• You experience technical issues that prevent you from using the product
• You accidentally purchased the same product twice

Refunds may NOT be granted if:

• The refund request is made after 7 days from purchase
• You have already downloaded and used the product extensively
• You simply changed your mind after downloading and using the product
• You violated our Terms of Service

How to Request a Refund

To request a refund, please follow these steps:

1. Email us at support@cletto.com with the subject line "Refund Request"
2. Include your order ID (found in your purchase confirmation email or Dashboard)
3. Provide a brief explanation of why you're requesting the refund
4. Our team will review your request within 24-48 hours

Refund Processing

Once your refund is approved:

• Refunds are processed to the original payment method used for the purchase
• Processing time is typically 5-7 business days, depending on your bank
• You will receive an email confirmation once the refund has been initiated
• For UPI payments, refunds are usually instant or within 24 hours

Store Credit Option

In some cases, we may offer store credit as an alternative to a cash refund. Store credit can be used for any future purchase on Cletto and never expires. If you prefer store credit, please mention this in your refund request.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us:

• Email: support@cletto.com
• Phone: +91 98765 43210 (Mon-Sat, 9AM-6PM IST)